Cybernetics - a CRM and Business Intelligence consultant partner in Sweden

This part of the website is primarily for partners, software companies and distributors.

Professional Service Partner

Cybernetics is a professional service partner and one of the leading customer relationship management (CRM) companies in the Nordic region. We deliver strategic-, operation-, and business solutions that are based on a combination of software and consulting services or just consulting services. Cybernetics is a Swedish company founded in 1975. Today we have approximately 40 employees working in Sweden. We have had customers in every Scandinavian country since the middle of 1980's and our headquarters are in Stockholm. By being a successful distributor to some of the most prominent software system companies in the world, Cybernetics has a strong position within following Business Units;

Sales- and Marketing Systems

In a customer-oriented company all colleagues must be able to recognise and value all of the company's customers and contacts. It is also just as important to provide customers with tailor-made quotes and services. This means that a joint customer-support system must be set up in which all customer information is saved and can be easily accessed. Cybernetics has many years of experience and a high level of collective expertise, allowing it to help companies to implement several CRM and customer support systems.

Business Intelligence

If decision-makers are to be able to make the right strategic and operative decisions, it is essential that the various systems within a company can communicate with each other. Relevant information is taken from the systems and is presented in rapid, summarised form. Cybernetics possesses a lot of knowledge and experience of creating web-based company portals and decision-support systems with Business Intelligence and Data Warehouse.

Contact Center

The Call Center has been developed in conjunction with the Internet to work as a Contact Center and it now plays a greater role in companies' CRM strategies. The Contact Center creates added value for your customers and strengthens your competitive edge. Cybernetics has cutting-edge expertise which it uses to create and integrate a complete Contact Center with existing telephone exchanges.

Visual communications solutions for the Internet

Customers are beginning to communicate and conduct business over the Internet to an even greater extent. Cybernetics offers solutions for interactive web-customer services including sound, images and chat in real time via web browsers.

Digital fax solutions - Zetafax - Fax Software

Cybernetics offers solutions for digital fax handling integrated with existing business and e-mail systems. Zetafax automates the production of business documents from CRM, ERP, accounting and other business software - saving time and effort. Zetafax is market leading fax server, fax software that is proven to be the reliable way of integrating fax with your IT systems as an effective means of business communication.

Looking For a New Value Added Distributor or Partner in Scandinavia?

We offer added value with professional consultants that have a wide knowledge within our business units, from initial step throughout the process of implementation, with support and consultant services. Among the certifications our consultants maintain are those from NCSA and from Microsoft. We are always interested in new products that will supplement our existing business.

For more information contact

Phone: +46 (0)8 470 38 00

E-mail: info@cybernetics.se

<< Back